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info@cafeliegeois.ca

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  • BRANDS
    • ACAIA
    • ASCASO
    • BARATZA
    • BELLUCCI
    • BROOD
    • CAMELLIA SINENSIS
    • CARIMALLI
    • DELONGHI
    • ECM
    • ELEKTRA
    • EUREKA
    • FELLOW
    • FETCO
    • JURA
    • KINTO
    • LA MARZOCCO
    • LELIT
    • MAHLKONIG
    • MAZZER
    • MIELE
    • MOCCAMASTER
    • NUOVA SIMONELLI
    • PHILIPS
    • PROFITEC
    • RANCILIO
    • ROCKET
    • SAECO
    • SANREMO
    • STONE
    • TIMEMORE
    • THERMOPLAN
    • URNEX
  • WINTER DEALS
    • Deals - Under $100
    • Deals - Under $500
    • Deals - Under $1000
    • Dream Gifts
    • Gift Cards
  • ALL MACHINES
    • AUTOMATIC
      • RESIDENTIAL AUTOMATIC
      • COMMERCIAL AUTOMATIC
    • MANUAL
      • RESIDENTIAL MANUAL
      • COMMERCIAL MANUAL
    • FILTER COFFEE MACHINE
      • FILTER RESIDENTIAL
      • FILTER COMMERCIAL
    • RESIDENTIAL
    • COMMERCIAL
    • GRINDERS
      • RESIDENTIAL GRINDER
      • COMMERCIAL GRINDER
    • SAME DAY DELIVERY
  • PROMOTIONS
    • WE PAY THE TAX
    • PROMOTIONS
    • DEMO
    • OPEN BOX
    • REFURBISHED
    • BUNDLE
    • GIFT CARDS
    • ART COFFEE PRINTS
    • SAME DAY DELIVERY
  • COFFEE
    • DAF
    • COMPATIBLES NESPRESSO* CAPSULES
      • FLAVOURED COFFEE
      • 100% BIO COMPOSTABLE
      • ESPRESSO CLASSIC COLLECTION
      • LUNGOS
      • FAIRTRADE
      • 100% ARABICA
    • LOCAL ROAST
    • BEANS
      • BEANS
      • STRONG
      • LIGHT ROAST
    • GROUND COFFEE
    • TEA
    • SYRUPS
    • ESE PODS
    • INSTANT
    • COFFEE PRINTS
  • ACCESSORIES
    • KNOCK BOX
    • SCALES
    • GRINDERS
      • RESIDENTIAL GRINDERS
      • COMMERCIAL GRINDERS
      • HAND GRINDER
    • CAMPING
      • STOVETOP
      • AEROPRESS
      • MANUAL ESPRESSO MAKER
    • TAMPING STATION
      • TAMPING MAT
      • TAMPER
    • PORTAFILTER STATION
      • BOTTOMLESS PORTAFILTER
      • DOSING FUNNEL
    • MILK ACCESSORIES
      • MILK CONTAINER
      • MILK PIPE
      • COOL CONTROL
      • MILK FROTHER
      • NANOFOAMER
      • MILK BEVERAGE
      • MILK PITCHER
    • GLASSES
      • COFFEE CUPS
      • WINE GLASSES
      • CANISTER
      • TEA
    • FRENCH PRESS
    • EUREKA ACCESORIES
    • COFFEE ACCESSORIES
    • MERCH and ART
  • MAINTENANCE
    • DESCALING
      • BOX OF DETERGENT
      • LIQUID DESCALER
      • DESCALING TABLETS
      • DESCALING POWDER
    • WATER FILTER
    • CLEANING
      • CLEANING TABLETS
      • CLEANING POWDER
      • CLEANING BRUSH
      • GRINDER CLEANER
      • GROUP HEAD CLEANER
      • SILICONE GREASE
    • MILK SYSTEM CLEANER
    • KIT
    • BY BRANDS
      • DELONGHI MAINTENANCE
      • EUREKA MAINTENANCE
      • JURA MAINTENANCE
      • LELIT MAINTENANCE
      • MIELE MAINTENANCE
      • SAECO-PHILIPS MAINTENANCE
      • ROCKET MAINTENANCE
    • MANUAL ESPRESSO MACHINE
  • APPOINTMENT
  • SERVICES
    • SUPPORT
      • MACHINES MAINTENANCES
      • INTERAC PAYMENT
      • FAQ
    • EVENT SERVICES
    • BUSINESS FINANCING
    • INSTALLATION - TRAINING

Shipping, return and warranty policy for machines

SHIPPING & RETURN POLICY 

  1. Delivery is free everywhere in Canada, excluding the Territories.
  2. Up to 10 business days delivery. 
  3. In cases of a defect or shipping error, the machine is fully refundable if returned within 10 business days.
  4. For a full reimbursement, the machine must be returned in its original condition with all of its parts, and in its original box (we therefore suggest keeping the box for the duration of the return period).
  5. Return policy only applicable in Canada. Please refer to the warranty policy for limitations and conditions of the return policy, and if you have any questions about these policies, please contact our team

WARRANTY POLICY

All Rocket Espresso machines purchased at Café Liégeois are covered by the manufacturer’s warranty. The warranty is valid for 2 years and applies to all residential Rocket Espresso machines and Fausto grinders. The instruction manual included in the product box will provide you with additional details regarding the duration of the warranty, and its limitations.

Café Liégeois fully covers the manufacturer’s warranty and is at your service if you require any technical support. Please contact us at info@cafeliegeois.ca, it would be our pleasure to help you.

For your information, here are the warranty limitations:

  1. Certain parts of the machine such as nozzles, buttons, and group gaskets must sometimes be replaced or repaired; a standard procedure for espresso machine maintenance.
  2. Abnormal and/or incorrect use of the machine. Normal operation of the machine is defined in the instruction manual.
  3. Cosmetic damage such as scratches or paint damage.
  4. Damages caused during shipping and delivery.
  5. Failure to follow instructions set forth by the manufacturer.
  6. Commercial or non-residential use, unless otherwise agreed to in writing.
  7. Theft, attempted theft, voluntary damage, or damage caused by fire.
  8. Damage caused by flooding, lightning, a storm, the cold, or any other weather conditions.
  9. A problem due to the electricity, gas, or water supply.
  10. Costs associated with a previously undetected problem with the machine.
  11. Cleaning and maintenance of the machine.
  12. Costs incurred by the incorrect use of the equipment and resulting damages.
  13. Costs incurred by the removal or reinstallation of machine equipment.
  14. Damages caused by an inability to clean the machine correctly and regularly.
  15. Policy only applicable in Canada.In cases where damages are excluded from the warranty, we will provide you with a request for repair. If the request is not approved, you will be responsible for shipping costs, but if the request is approved, the shipping costs will be covered. The machine must be sent to us with a delivery slip.

    Delivery Service

    We will make sure your order is delivered within 2-4 business days.

    Satisfied or exchanged

    We want to make sure you purchase what fits your needs.

    Top-notch support

    7 days a week. Rapide response.

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    5524 rue Saint-Patrick, Montréal, H4E1A8, Québec Canada
    Suite: 140

    Stationnement Mckiernan - Entrée GYM CANAL

    (514) 219-1399
    info@cafeliegeois.ca


    Monday 12h00-18h00

    Tuesday-Saturday: 9h00-17h00

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